The mission of the Maryland Emergency Management Agency
is to proactively reduce disaster risks and reliably manage consequences through
collaborative work with Maryland’s communities and partners.
Maryland Emergency Management Agency’s customers span a broad range, from other
state agencies and federal
local emergency management partners, to community stakeholders, private businesses, and everyday citizens. Employing a whole-community focused approach, MEMA
actively engages with its customers to increase awareness and
coordinate efforts and resources before, during, and after emergencies. Every agency employee is
responsible for delivering exceptional
customer service, both internally and externally, by providing customers with respectful,
timely, and knowledgeable responses to inquiries and interactions.
The Maryland Emergency Management Agency’s Customer Service Promise describes our approach. Customer
service activities include:
In addition to these core customer
service-related activities, we will also analyze our
in order to better align them to customer
needs, ensure literature is
up-to-date, and conduct staff meetings to discuss progress
achieving customer service goals. We will also continue to recognize
performers in our
professionalism and courtesy, responsiveness in
resolving a customer’s needs, and innovations that improve customer service.
We will monitor
the execution of the aforementioned activities, measure performance, and analyze the
results in order to continuously improve customer
We are committed to providing Maryland citizens, businesses, and other
customers with the best
information, please visit our website.
5401 Rue Saint Lo Drive, Reisterstown, MD
Toll Free: 1-877-MEMA-USA (1-877-636-2872)